We do our best to process your online order within 24 hours of receipt. All orders are processed and shipped during regular business hours (excluding weekends and major holidays). Shipping and process fees include our service, processing, packaging and delivery costs. All Boreal Amber products are shipped from Poland.


Boreal Amber offers two options for the delivery of your orders:

Priority registered shipping- free shipping

Delivery usually takes between 4 and 10 working days within Europe.

Estimated shipping times outside Europe:

North America: 10-21 business days

Australia, New Zealand and Oceania: 14-21 business days

Asia Pacific: 10-21 business days

Express Mail Service (EMS) by Poczta Polska

Delivery usually takes between 2 and 4 working days.

The charge for EMS delivery is €50 (EUR).

We'll do our best to meet the shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Please contact us by telephone on (+48) 605 194 143 or by email at info@borealamber.com if you have any questions.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Returns Policy

If you receive your Boreal Amber product and discover that it is not what you were expecting, you may return it to us at your own expense. Please contact us within 5 days of delivery. We will accept the return of goods within 14 days of you receiving them. Goods must be returned in the same condition as you received them. We will then either replace it with a new Boreal Amber product of your choice (at no cost to you for Standard Shipping) or we will refund your bank account - whichever you prefer.

Because of the nature of those items, unless they arrive damaged or defective, we can't accept returns for custom or personalised orders.

Boreal Amber ’s address for returns is:

Boreal Amber

Skarpowa 81/3, 80-145 Gdańsk


Faulty or damaged goods

If you receive an item that is faulty or damaged, please contact us by telephone on (+48) 605 194 143 or by email at info@borealamber.com. We will work with you to rectify the situation as soon as possible.